Frequently Asked Questions

BOOKINGS

How do I make a booking?

You can book online or via our app. Alternatively you can call one of our offices to make a booking. Please see the bottom of the page for contact details. If you are arriving at one of our airports you can come to one of our desks and we’ll take the booking there for you.

How can I pay?

You can pay for your journey using a variety of payment options.

Leeds – you can pay your driver directly by cash for all journeys except for journeys from the airport. You can also book and pay for your journey using our pre-paid app or web booker.

Our airport operations
You can book and pay for your journey Online, by App, at the airport using our booking offices or over the phone. We accept all major credit cards, debit cards and cash. Our airport booking offices also accept foreign currency (Euro and US Dollars).

Discounts
For all pre-paid return journey bookings, we offer a discount on the return leg of the journey when both legs are booked at the same time.

Do you charge for processing card transactions?

We do not charge a processing fee for credit card or debit cards with the exception of Amex.

Can I book a return journey when I book?

When you book on line or on our app, you have the option to book your return journey so you can book both ways with the peace of mind that your travel arrangements are complete. You can also book a return journey at one of our airport desks or by phone.

If I book both ways, will I get a discount?

For all pre-paid return journeys, we offer a discount on the return leg of your journey.

How do I cancel or amend an existing booking?

If you have pre-paid a booking, the quickest method of receiving a refund is on our contact us page on our app or web site. You can also phone the relevant office for a refund*. If you have made a cash booking, just call the office to cancel your booking.
If you need to make an amendment to an existing booking, please call one of our offices listed below.
*please note that if you cancel a pre-paid booking and the driver is on their way to you, we will not be able to issue you a refund.

Do you charge any waiting time or car park fees for pick-ups from any of your airports?

As the official partner at our airports, we have exclusive pick up points immediately outside the terminal buildings therefore there are no car park charges. We will not charge you any waiting time as we will only release your car when you arrive at one of our airport desks.

Can I have multiple drop offs or picks ups?

If you are booking on line or by app, simply click the via button and enter the address. You can book as many via’s as you like. If you are booking by phone or at one of our airport desks, just let our customer service agents know and they will include all via’s.

I have a specific requirement and I need to speak to someone about it, who should I speak to?

If you have a tailor made requirement, just call one of our locations listed below and ask for the Manager who will work through your requirements with you.

Does your company offer a meet & greet service?

As our desks are conveniently located immediately outside arrivals, the need for a meet & greet service is generally not required. However, should you require this service, you can do so by calling us (except for collections at Leeds Bradford Airport) . There is a small charge for this service.

GENERAL

Where do I find you airport desks?

At all our airports, our desks are conveniently located outside of arrivals, either inside the terminal building itself near to the arrivals area or immediately outside the arrivals terminal building. Simply follow the taxi/Arrow cars sign and you will see our desks. If you have any problem finding us, just give us a call and we’ll direct you or we’ll come and get you.

How are Arrow drivers regulated?

Every Arrow driver is licensed through the local licensing authority. To receive the badge, they must go through a rigorous procedure including a medical, DBS background security checks and a topographical test. Periodical checks are also undertaken, specifically DBS security checks. Also, all Arrow drivers are trained by the company in Customer Service.

What do I do if I wish to make a complaint about a driver?

If you have a complaint about any one of our drivers, please make a note of their badge number, vehicle plate number or the number on the side of every vehicle. Alternatively, you can let us have your booking details and we can trace it to a driver. Once you have the information, please use our contact us page with your complaint and we will come back to you.

Does your company supply child seats or booster seats?

Unfortunately, we do not provide car seats or booster seats. However, you are more than welcome to bring your own. Please note that it is your responsibility to fit the seats and ensure they are secure for travel. Arrow will take no responsibility for the fitting of the seats.

How much luggage can I carry in one of your vehicles?

Please refer to our booking page which indicates the luggage capacity we have in our range of vehicles.

Is the storing of my card details on your web site or app secure?

Yes, all your details are secure. As with such recognised sites as Amazon, your card details are stored in an encrypted token rather than in our system.

Can I have multiple cards on your web site or app?

Yes, you can have more than one card on our booking platforms. Once you have registered your card on one booking platform, you can use it on the other.

Can I delete my card details?

Yes, there is an option to delete cards. You can always add them back in later.

How do I set up a corporate account?

We would be delighted to set up a corporate account for you. We just need you to fill out our on line account application form click here.

What should I do if my question isn’t covered in your FAQ?

You can ask a question through our contact us page or you can call the relevant office and one of our customer service agents will help you.

GET A QUOTE OR
BOOK YOUR JOURNEY

Secure online payment
 
Priority guaranteed
 
Email confirmation
 
Fixed fares guaranteed,
competitively priced